Outsourced Odyssey

A tech veteran explores the human impact of a bout with outsourcing.

Wednesday, May 03, 2006

A Bit of Luck

Monday started the month of May, and with it my final month at the Bank. I suddenly realized that at this time next month I would not be here anymore. As the saying goes: "When a man is to be hanged in a fortnight, it concentrates the mind wonderfully".

But then a small miracle - I received a 30 day stay of execution: my severance date has been extended to June 30th. Not a full pardon, but hey, I'll take it.

Although I mostly do Web development, I'm part of the Warehouse Service Center team that provides helpdesk functions to the data warehouse user community. All of the team is on the East Coast, so after their day completes I help out with urgent questions, since I'm in California. With the announcement that the Service Center was being outsourced in toto, several people have transferred out, and one has already been let go. Meanwhile the day-to-day problem ticket volume has kept strong; the result has been a big mess. Lots of tickets and no one to work them!

Since I'm one of the few people with Service Center experience, I've been asked to hang around and help. It's not my favorite thing in the world, but every bit helps.

So now my final day will be June 30th...my birthday.

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