Outsourced Odyssey

A tech veteran explores the human impact of a bout with outsourcing.

Monday, May 01, 2006

The Twilight Zone

I came in bright and early this morning. I signed in to one of our application systems: "ERROR - ID REVOKED. CONTACT YOUR SYSTEM ADMINISTRATOR." Great. Just what I need on a Monday morning. So I called support. Odd: they couldn't find my ID in the system to create a help ticket. I immediately knew the real problem - the Bank had terminated me 30 days early.

Sure enough, I called the Personnel Center and I had been "separated" as of April 30th. More checking showed my April 30th automatic payroll deposit was over twice normal size: final separation pay with unused vacation. I could not view my online pay receipt: I no longer had human resource access.

After a flurry of e-mails and phone calls, management is working to fix the situation.

In a nice gesture, my boss's boss called from Charlotte to assure me I had not been terminated (not yet, at least). However, it turns out they knew about this problem, both him and the human resources guy, last week and possibly earlier. But nothing was done to fix it in time.

So for now I'm in the twilight zone. I'm here but I'm not here. But there's some good news: I can't do any help desk work from the twilight zone.

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