Outsourced Odyssey

A tech veteran explores the human impact of a bout with outsourcing.

Monday, May 08, 2006

Oops

The outsourcing of our data warehouse service center has hit some bumps in the road. As I mentioned a few posts ago, our staffing levels are way down through transfers and job changes, while help desk volume has continued or increased. This is why I was extended 30 more days.

It gets better. After meetings last week, Charlotte management has reversed course; instead of everything being outsourced, most functions will be kept in-house and offshore resources will be used as a supplement.

In other words: "Oops. Never mind."

Everyone should end up OK. Those that transferred or found new jobs are fine; those that didn't probably will be able to continue working in the service center. Never mind that their lives were turned upside down and inside out.

Everyone is OK except one person - me. My Web applications are still being outsourced; it's too late to change directions. I really didn't need another "if only" to ponder, but had they fixed on this direction from the beginning, I doubt I would be facing unemployment now.

For the paranoid this has all the earmarks of an elaborate corporate conspiracy - aimed squarely at me. Hmmm, wonder where I can find a good thriller writer...

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