Outsourced Odyssey

A tech veteran explores the human impact of a bout with outsourcing.

Wednesday, November 01, 2006

More from the former team

Another update regarding my former team.

My former boss, P., had been given her walking papers last spring. In spite of a big push, she was not able to find another position, and is no longer at the company.

Her replacement, D., had been the team leader, and so could get up to speed rapidly. She knew all the issues and played a major role during the transition of the service center to India resources. However, she could see many problems, which she escalated to her management, hoping for resolution and a more streamlined operation.

Her reward? She was told she was being "too emotional" - no additional resources or needed changes would be forthcoming.

And now she also has been relieved of her duties and must find another position. The transition for outsourcing continues to be rocky; she was a convenient "fall guy".

Another co-worker recently returned from maternity leave, the only way she had avoided getting laid off earlier. All through the summer she tried to get an answer to the big question: would she have a job when she returned? No answers from management, despite repeated inquiries. Finally, she assumed she had a job, paid a nonrefundable one month's deposit for the corporate day care, and returned.

And the first day back she's laid off, like all the others. Only now she has to forfeit the month's daycare expense as well. Cute.

Meanwhile, what about the managers that instituted all this outsourcing? They are doing just fine, thank you. In fact, they will probably get nice bonuses for the good work.

That's life in Corporate America.

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