Some things ain't what they used to be

I was stopped by a friend outside my office the other day. I hadn't seen him in a few months (not uncommon in our 2000+ person complex). What is going on with the Web applications I used to support? he wanted to know. He was complaining of constant communications saying the applications were down again. "We never used to have these problems when you supported them."

Yes, it certainly saddens me to hear these things...ha. The latest problem occurred Monday, as the applications were down for several hours that morning. The crack India outsourcing team neglected to notice it was time to change the password on the master ID used for all the Web functions. Monday morning, when everyone tried to look up something on the Web, all they received was in error message saying "Password Has Expired". Oops.

I'm not naive enough to think anyone will be taken to task for all this. But there's a simple lesson to be learned here, if anyone would bother to look for it:

You get what you pay for.

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