Outsourced Odyssey

A tech veteran explores the human impact of a bout with outsourcing.

Wednesday, September 06, 2006

Outsourcing alive and well

While I've been preoccupied with my new position, that doesn't mean the IT landscape at the bank has been getting any safer. Our large technology organization has announced a new Indian organization has been awarded a long-term contract for production support work (ongoing maintenance of existing application systems). Apparently this is great news, as the new vendor presented a "compelling business case", "nearshore (Uruguay) capabilities" and a "strong and proven knowledge transfer process".

Transition work will begin by early October. The knowledge transfer will shift work from both existing employees and current outsourcing contractors. New development work (for now) will remain in-house.

This may affect my web applications that were outsourced last quarter. My Indian IT contact is not a member of the blessed outsourcing firm, so it could be all that knowledge transfer work was in vain. He seems to be floundering by the way, not sure he can manage to meet a deadline for an upcoming server conversion. What a mess if someone even more clueless takes over.

I'm hoping I will slide under the radar screen for now; my work is more ad hoc and not part of a formal application system. But then I thought the same thing about my prior position - my fortuneteller reputation is not untarnished!u

Just another day on the outsourcing frontlines.

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